Shipping & Returns

  1. How do i return a part?
  2. Do you ship to Canada?
  3. Do you ship to Alaska and Hawaii
  4. Do you ship outside the US
  5. What causes a shipping delay?
  6. Return Policy:

Q: How do i return a part?

Please send an email to and we will provide you with a Return Authorisation number to include in your returned box.

Q: Do you ship to Canada?

Yes we do but taxes and duties are not included in the price of shipping. Make sure you plan for your tax and duties.

Q: Do you ship to Alaska and Hawaii

Yes we do but typically only two day air or next day air.

Q: Do you ship outside the US

We definitely ship outside the US. But make sure the part is correct for your vehicle.

Q: What causes a shipping delay?

Shipping delays can occur if the part is special order or built to order. Also shipping delays can occur because of weather.

Q: Return Policy:

If there is a problem with an order, the customer must contact kermaTDI immediately. If an authorization to return an item is issued then a 20% Restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA / No returns. RMA's are issued at kermaTDI's discretion for unused products, and then only store credit will be issued, not refunds. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes or suspension, or special order products. No returns once parts are installed! Any goods that are returned for store credit must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping related damage claims must be made against the courier service, kermaTDI is not responsible for damage incurred during shipping.

Contact for RMA # before shipping, especially injectors, turbos, ECU's. All product returns should be sent by UPS or Fedex ONLY! Many products ship to our fulfillment center at the following address...

We do not except returns past 30 days of purchase.

331 Metcalf Rd Unit 2B-4
Box 2142
Avon, CO 81620-2142
United State

Contact: Kale Siess
E-mail address:
Phone: 1-877-537-6283