FAQ

Q: How do i find install guides?

If your product does not have an install guide associated with it please give us a call or check out myturbodiesel.com our sponsor site has many DIY installs

Q: Does my product have a warranty?

Almost all products have a 1 year 12k mile manufacturer warranty and some of our Kerma products that we develop have more than that. Most Kerma Designed products have a 2yr 24k warranty.

Q: How do i get technical advice?

Please contact with all your technical questions. One of our diesel techs will get back to typically that day. Why only email you ask? Most of our techs are wrenching on cars and do not have time to answer the phone throughout the day.

Q: Why is Kerma Tuning better than the competition?

Kermatdi spends countless hours developing, testing and designing tunes. We also have the cars in house at our disposal for hands on testing (Mk4,Mk5, Mk6, Mk7, B7, B8 Fleet). Kermatdi also has an engineer with over 15 years experience designing diesel tunes. Kermatdi does not do a simple remap tune (cookie cutter) we feel anyone can do a remap. At Kermatdi we dive deep into the mapping process to provide a tune that is refined yet powerful.


Terms & Conditions

Q: Paying with Credit Card

We accept credit card payment for online orders.

Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file.

We have experienced extraordinary demand for this excellent product, which is made to order for KermaTDi by the overseas manufacturer. It has been difficult for us to keep high-demand items in stock. Your credit card purchase constitutes prepayment, and delivery should be expected in most cases within 30 business days. For those items we have in stock, your shipment should be sent within 3 business days in most cases. For "pre-order" items, we will not invoice your credit card until we have a reasonable expectation that the goods will ship in a timely manner.

Q: We accept the following payment types:

Visa® | MasterCard® | American Express | Discover® | Paypal Express Checkout | Google Checkout | Amazon Checkout

Q: Sales Tax

We collect sales tax in Colorado. Tax for orders shipped to Colorado will have sales tax automatically added to the order total.

Q: Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day.

Q: How to Change Your Order

If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

If we have made an error in your order, we will exchange the item free of charge. No exchanges on Nozzles that have been installed! All sales are final.

Q: Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.

No returns on used nozzles or turbos!!!If the box is opened or the seal is broken the nozzles or turbo must be considered used. If there is an error or problem or concern related to your order, notify us by e-mail immediately, and we will do our best to correct it. All sales are final.

Warranty requirements : Proof of Qualified Professional Installation and Tuning, Boost and EGT Gauges, New Oil Lines , Correct Oil, Oil Analysis Records, Proper Operation and Maintenance

Q: Return Policy:

If there is a problem with an order, the customer must contact kermaTDI immediately. If an authorization to return an item is issued then a 20% Restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA / No returns. RMA's are issued at kermaTDI's discretion for unused products, and then only store credit will be issued, not refunds. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes or suspension, or special order products. No returns once parts are installed! Any goods that are returned for store credit must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping related damage claims must be made against the courier service, kermaTDI is not responsible for damage incurred during shipping.

Contact for RMA # before shipping, especially injectors, turbos, ECU's. All product returns should be sent by UPS or Fedex ONLY! Many products ship to our fulfillment center at the following address...

We do not except returns past 30 days of purchase.

KERMATDI Returns
331 Metcalf Rd Unit 2B-4
Box 2142
Avon, CO 81620-2142
United State

Contact: Kale Siess
E-mail address:
Phone: 1-877-537-6283

Q: Warranty

KermaTDI offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact KermaTDI in order to obtain RMA # for any warranty transaction.
Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.

Items ordered with clearance pricing transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.

Due to the possible rapid failure or misdiagnosis of some products KermaTDI excludes the following products from the warranty above:

  • Brake components* (Brake pads, rotors, etc.)
  • Clutch Components* (Flywheels, disk, pressure plate, etc.)
  • Electrical Components* (Sensors, switches, bulbs, etc.)

In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.
All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). KermaTDI will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. KermaTDI does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and KermaTDI must return the product(s) at the expense of the customer.

KermaTDI is not responsible for any damages that may have occurred by using the products that we sell. KermaTDI does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by KermaTDI including labor or product coverage. KermaTDI will only replace the defective product that was originally purchased from KermaTDI, once the CSD has verified that this part is faulty, and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by KermaTDI under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. KermaTDI will only ship replacement products to the original address that the items were shipped to.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by KERMATDI to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a KERMATDI brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from KERMATDI, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that KERMATDI offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. KERMATDI takes great pride in having you as a customer and we will ensure your privacy as a customer. KERMATDI does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.kermatdi.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

KERMATDI seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

KERMATDI reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at KERMATDI, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@kermatdi.com.

We are confident that your visit to KERMATDI is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-877-KERMATDI.


Shipping & Returns

Q: How do i return a part?

Please send an email to and we will provide you with a Return Authorisation number to include in your returned box.

Q: Do you ship to Canada?

Yes we do but taxes and duties are not included in the price of shipping. Make sure you plan for your tax and duties.

Q: Do you ship to Alaska and Hawaii

Yes we do but typically only two day air or next day air.

Q: Do you ship outside the US

We definitely ship outside the US. But make sure the part is correct for your vehicle.

Q: What causes a shipping delay?

Shipping delays can occur if the part is special order or built to order. Also shipping delays can occur because of weather.

Q: Return Policy:

If there is a problem with an order, the customer must contact kermaTDI immediately. If an authorization to return an item is issued then a 20% Restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA / No returns. RMA's are issued at kermaTDI's discretion for unused products, and then only store credit will be issued, not refunds. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes or suspension, or special order products. No returns once parts are installed! Any goods that are returned for store credit must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping related damage claims must be made against the courier service, kermaTDI is not responsible for damage incurred during shipping.

Contact for RMA # before shipping, especially injectors, turbos, ECU's. All product returns should be sent by UPS or Fedex ONLY! Many products ship to our fulfillment center at the following address...

We do not except returns past 30 days of purchase.

KERMATDI Returns
331 Metcalf Rd Unit 2B-4
Box 2142
Avon, CO 81620-2142
United State

Contact: Kale Siess
E-mail address:
Phone: 1-877-537-6283